Refund policy

Returns & Refunds

We sell pre-packaged, non-refrigerated grocery products. For food safety reasons, change-of-mind returns can only be accepted for items that are unopened, unused and in their original sealed packaging.

Change-of-mind returns

• You can request a return within 14 days of delivery or pickup.
• Items must be unopened, in original condition and suitable for resale.
• Please contact us before sending anything back, and we'll confirm the return address.
• Return shipping costs are the customer's responsibility.
• Original shipping fees are not refundable.
• We don't offer exchanges for change of mind, but you're welcome to return the item for a refund and place a new order.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible (ideally within 48 hours of delivery) with your order number and clear photos of the product and packaging. We'll arrange a replacement, store credit or refund, and we'll cover any return shipping.

Refunds

Once we receive and check the returned item, approved refunds are issued to your original payment method within 15 days.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund, and you may be entitled to compensation for other reasonably foreseeable loss or damage.

Contact us

Email: sales@saboraustral.com.au
WhatsApp/SMS: 0426 656 548